Questions, answered

You do. Payments go straight into your own Stripe account, and Stripe pays them into your bank – usually within a few days.

The buyer. It’s added on top of your ticket price at checkout, so you receive the full ticket price. There’s no booking fee on free tickets.

Only to sell paid tickets or merch. Setting one up is free – choose “I’m new to Stripe” in your portal and we show you what you’ll need. Already use Stripe? Sign in with it. Free events work without Stripe.

Yes – your organisation’s owners can refund a single ticket (the booking fee isn’t returned) or cancel an event, which refunds everyone in full and tells only your ticket holders.

Prices are in pounds (£) for now. Members abroad can still pay – their card converts it.

In the Rhythm Assistant app: sign in with your Rhythm Assembly account, start your organisation and choose a plan.

Yes, at any time, in the app.

Rhythm Assistant and Rhythm Assembly are both coming soon to iOS and Android. Your web portal works on any phone or computer too.

First name and initial (or their alias), ticket reference and membership number. On the Members list you also see town, age range and Rewards level – for members who chose to hear from promoters. Never email addresses, phone numbers or dates of birth.

Members with a ticket for your event can message you privately. You reply in the portal or the app, and get unread alerts.

They go straight out, unless they contain a website link, email address or phone number – then the Rhythm Assistant team checks them first, usually the same day.

Your name, town and contact details – that’s enough to start selling. Your full address is optional.

Yes. Choose your country in your business details and your Stripe account is set up there. Events can be anywhere in the world.

Yes – add staff to run the door and answer messages, and up to 3 owners. Plus additional admin members of your choosing.